Engineer CIR

Engineer CIR

Chemie / Pharma / Biotechnologie
  • Temporär - Vollzeit
  • Referenz : INT-016856
  • Teilen:


  • Region Zentralschweiz
  • Art des Vertrags Temporär - Vollzeit
  • Tätigkeitssektor Chemie / Pharma / Biotechnologie


As a preferred supplier for Roche Diagnostics in Rotkreuz, we are looking for an individual as Engineer CIR (contract until 01.08.2022, with possible extension). Earliest start date is 02.08.2021 or within 3 months.


  • Full accountability for the timely management and resolution of individual customer complaints
  • Determine and provide workarounds where appropriate
  • Collaborate with investigation teams to ensure a fast & efficient root cause analysis
  • Regular and active communication with the case initiator and other relevant stakeholders in a proactive and timely manner
  • Collaborate with stakeholders (regional service teams, business representatives, quality departments, R&D, Manufacturing) to initiate temporary and permanent issue resolution
  • Document investigation and outcome of the individual complaints according to regulation

Erforderliches Profil

Must Haves
  • Academic degree in Engineering (IT, Biomedical, Electronics, Electrical, etc.).
  • 1 to 2 years of professional experience in technical support, product development or testing (e.g. robotics, automation, medical devices, etc.)
  • First experience within a Technical customer support
  • First experience with translating technical problems to customer language
  • First experience within medical device industry or related areas are a plus
  • Excellent communication, interpersonal skills and business acumen 
  • Ability to learn new & complex systems and technologies quickly, with minimal supervision
  • High technical orientation and hands on approach
  • Ability to handle multiple complaints in parallel
  • Customer focus and high sense of urgency to drive cases to a timely resolution and closure
  • Positive attitude, good sense of humor and ability to work independently as well as in team
  • Excellent spoken and written English is a must; additional languages is a plus.

Application process
terested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.


  • Agentur GPP AG - GLOBAL RECRUITMENT - +41 44 266 50 25
  • Veröffentlicht am 24. Juni 2021
  • Berater-in Marijke van Engelenburg